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Privacy Policy

Last updated 05/07/2026

Privacy PolicyLast updated: 05/07/20261. IntroductionWarmer Homes Heating Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, request a quote, contact us, or use our services.2. Information We Collect2.1 Personal InformationWe may collect personal information that you provide directly to us, including:Name and contact information (phone number, email address)
Address, postcode and location information
Service requirements, enquiry details and preferences
Property, boiler, heating or repair information relevant to your request
Any other information you choose to provide when contacting us2.2 Automatically Collected InformationWe may automatically collect certain technical information, including:IP address and browser information
Website usage patterns
Device information
Cookies and similar technologies, where applicable3. How We Use Your InformationWe use the information we collect to:Provide quotes and respond to enquiries
Arrange appointments, callouts and service requests
Deliver heating, boiler and related services
Communicate with you about your enquiry or booked work
Maintain customer and job records
Improve our services and website functionality
Comply with legal, regulatory, tax, insurance or warranty obligations4. Lawful Basis for ProcessingUnder UK data protection law, we rely on one or more of the following lawful bases:Contract, where processing is necessary to take steps at your request or provide services to you
Legitimate interests, where processing is necessary to respond to enquiries, manage our business and provide customer service in a fair and proportionate way
Legal obligation, where we must process or retain information to comply with legal or regulatory requirements
Consent, where you clearly agree to a specific use of your information, such as optional marketing communications5. Information Sharing and DisclosureWe do not sell, trade or rent your personal information to third parties. We may share your information only where necessary:With employees, engineers or subcontractors involved in delivering the requested service
With trusted service providers who assist with website hosting, forms, email, IT, accounting, payments or administration
To comply with legal obligations
To protect our rights, interests or property
With regulators, insurers, professional advisers or authorities where required or permitted by law6. Data RetentionWe keep personal information only for as long as reasonably necessary for the purpose it was collected.As a general guide:Quote and enquiry information may be kept for up to 12 months
Customer, job and invoice records may be kept for up to 6 years, or longer where required for legal, tax, warranty or insurance reasonsWe review retained information regularly and securely delete or dispose of it when it is no longer needed.7. Data SecurityWe implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.8. Your RightsUnder UK GDPR and data protection law, you may have the right to:Access your personal data
Correct inaccurate personal data
Request deletion of your personal data
Object to processing of your personal data
Request restriction of processing
Request transfer of your personal data in certain circumstances
Withdraw consent at any time, where consent is the lawful basis relied upon
Complain to the Information Commissioner’s Office (ICO)9. Children’s PrivacyThis website is intended for adults seeking information, quotes or services for their home or property. We do not knowingly collect personal information from children under 18.If we become aware that a child under 18 has provided personal information without appropriate parental or guardian involvement, we will take reasonable steps to delete that information.10. CookiesOur website may use cookies or similar technologies to support website functionality and improve user experience.If we use non-essential cookies or tracking technologies, we will provide appropriate notice and, where required, request consent.11. Contact InformationIf you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:Warmer Homes Heating Services
Email:[email protected]
Phone:+44793458824
Address: 21 Glenmuir Cres, Glasgow G53 6QE
Service Area: GlasgowYou also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://ico.org.uk12. Changes to This PolicyWe may update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date.